Privacy Policy

Last updated: January 2025

1. Introduction

At Agentis ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website at https://agentis.team.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communications with us (emails, support tickets, feedback)
• Project-related information and data you provide for our services
• Any other information you choose to provide

2.2 Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on our services)
• Log data (access times, error logs, referral URLs)
• Cookies and similar tracking technologies
• Analytics data about how you interact with our services

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Business partners and affiliates
• Public databases and social media platforms
• Marketing and analytics providers
• Professional networking sites

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Responding to your comments, questions, and support requests
• Sending you technical notices, updates, and security alerts
• Communicating with you about products, services, and events
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing technical issues
• Protecting against fraudulent, illegal, or harmful activities
• Complying with legal obligations and enforcing our terms
• Developing new products, services, and features

4. How We Share Your Information

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Data analysis and hosting
• Customer support
• Marketing and advertising
• Professional services (legal, accounting, consulting)

4.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Update

You may access and update your account information at any time by logging into your account or contacting us directly.

7.2 Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

7.3 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but this may affect the functionality of our services.

7.4 Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Third-Party Links

Our services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

11. Analytics and Tracking

We use analytics services to help us understand how users interact with our services. These services may use cookies and similar technologies to collect information about your use of our services and other websites.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell personal information to third parties for monetary consideration.

13. European Data Protection Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to be informed about how we use your personal data
• The right to access your personal data
• The right to rectification of inaccurate personal data
• The right to erasure (right to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@agentis.solutions
Website: https://agentis.team
Discord: https://discord.gg/u5EqQMTnX6

For data protection inquiries, you may also contact our Data Protection Officer at the above email address.